New update 4.3.2 Access Violation Error DWrite.dll

General comments and questions. Technical support.
Post Reply
WPGCL
Posts: 3
Joined: Mon Jul 17, 2023 11:26 am

New update 4.3.2 Access Violation Error DWrite.dll

Post by WPGCL »

Love your program and successfully updated it on many previous versions.
However, installing today's version 4.3.2 (7/17/23) having an error when starting program.
Finally, found online an earlier version 4.3.17 that does open Atlantis properly.
An image is included in this message. Looking forward for an answer as others if having same issue.
Attachments
AtlantisError.jpg
AtlantisError.jpg (11.4 KiB) Viewed 3936 times
User avatar
admin
Site Admin
Posts: 2734
Joined: Wed Jun 05, 2002 10:48 pm
Contact:

Re: New update 4.3.2 Access Violation Error DWrite.dll

Post by admin »

Does this error message pop up before any other window of Atlantis comes up? It would be good to know if the error occurs at the initialization stage, or when displaying actual document contents.
LN108
Posts: 11
Joined: Sat Feb 27, 2010 4:13 pm
Location: San Diego, CA USA

Re: New update 4.3.2 Access Violation Error DWrite.dll

Post by LN108 »

I'm getting the same error message. It happens on startup, I click OK, but the startup process proceeds no further. I tried uninstalling and reinstalling, but it hasn't helped. I still get the error message, then lockup.

https://app.screencast.com/4D8DrZ60Teazu
User avatar
admin
Site Admin
Posts: 2734
Joined: Wed Jun 05, 2002 10:48 pm
Contact:

Re: New update 4.3.2 Access Violation Error DWrite.dll

Post by admin »

Please download & run this debug setup file. Then run Atlantis. It should display the "DirectWrite initialization - Step N" messages. Which is the last step number before the error?
dougrrr
Posts: 14
Joined: Mon Sep 06, 2021 11:37 am

Re: New update 4.3.2 Access Violation Error DWrite.dll

Post by dougrrr »

I am not getting that error. But unlike v. 4.3.1.6, I get a black bar across the document as soon as I start typing. It expands as more lines are added. Very annoying. I re-installed 4.3.1.6 and all is well again.

I use it in Linux via WINE 8.12 btw.
User avatar
admin
Site Admin
Posts: 2734
Joined: Wed Jun 05, 2002 10:48 pm
Contact:

Re: New update 4.3.2 Access Violation Error DWrite.dll

Post by admin »

dougrrr, you already reported this in another forum thread, but never replied to my post.

Atlantis is not a native Linux application. Apparently there are some DirectWrite-related issues under Wine. You could simply switch to any non-DirectWrite rendering method on the “General” tab of the “Tools | Options...” dialog of 4.3.2.
WPGCL
Posts: 3
Joined: Mon Jul 17, 2023 11:26 am

Re: New update 4.3.2 Access Violation Error DWrite.dll

Post by WPGCL »

admin wrote: Tue Jul 18, 2023 6:25 am Does this error message pop up before any other window of Atlantis comes up? It would be good to know if the error occurs at the initialization stage, or when displaying actual document contents.
The box pops up when I click icon to start program. Nothing happens thereafter. I simply click close, closing error box.
Tried re-booting with same result. Nothing different about system. Using ver. 4.3.17 that does work properly.
Haven't tried installing newest version. Will check it again. If it crashes again, I will run setup debug file for an answer.
BTW, using Win 10 Pro.
User avatar
admin
Site Admin
Posts: 2734
Joined: Wed Jun 05, 2002 10:48 pm
Contact:

Re: New update 4.3.2 Access Violation Error DWrite.dll

Post by admin »

WPGCL, LN108, please download & run the setup file mentioned above. Then run Atlantis. It should display the "DirectWrite initialization - Step N" messages. Which is the last step number before the error?
User avatar
admin
Site Admin
Posts: 2734
Joined: Wed Jun 05, 2002 10:48 pm
Contact:

Re: New update 4.3.2 Access Violation Error DWrite.dll

Post by admin »

This error is triggered by certain uncommon fonts. Fixed in version 4.3.2.1. Just download the setup file of the latest version, and run it.
WPGCL
Posts: 3
Joined: Mon Jul 17, 2023 11:26 am

Re: New update 4.3.2 Access Violation Error DWrite.dll

Post by WPGCL »

admin wrote: Fri Jul 21, 2023 10:15 am This error is triggered by certain uncommon fonts. Fixed in version 4.3.2.1. Just download the setup file of the latest version, and run it.
FYI, thanks for the update file. That did the trick. No problems.
Post Reply