Dear Customer:

My name is Laura Davies, and I am an independent consultant. George Stanton, the CEO of Employee Benefits Corporation, has asked me to design a confidential survey that will help him understand how to serve you better. He and I know that the absolute best way to acquire useful information about your needs is simply to ask you what you want, and what you need.

That is why I have designed 10 straightforward questions about customer service. The answers to these questions will help Employee Benefits Corporation to be a more effective provider of group employee benefits, and by so doing, will make your operation more efficient as well.

I will call you during this week to schedule a time for the purpose of taking this mutually beneficial survey.

I look forward to meeting with you.

Sincerely,

Laura Davies
Consultant