Atlantis keeps freezing

dreamwver · Post by **dreamwver** » Sat May 31, 2014 12:07 pm

I have Atlantis 1.6.5.13 and am using Windows 8.1 *cough*. Alantis constantly freezes for several seconds, every minute or so. Other than that it works great. I have previously gotten error messages like ‘“Access violation at 005483BF in Atlantis.exe” raised while executing sensitive operation’. I’m afraid to make a move. Should I download the most recent version? Is there something else I could do? Am also thinking of going back to Windows 7, which might solve a variety of probs… Thanks.

Post by **Robert** » Sat May 31, 2014 1:47 pm

I have Atlantis 1.6.6.1 on Windows 8.1 Update 1. Everything is working fine.
Please, try installing the latest official version. Open Atlantis, and click “Help | Check for Updates…” Follow onscreen instructions.

HTH.
Cheers,
Robert

dreamwver · Post by **dreamwver** » Mon Jun 02, 2014 10:17 am

Thanks Robert, updated and restarted but it is still freezing.

Post by **admin** » Mon Jun 02, 2014 2:06 pm

There may be a short delay when Atlantis creates a "safe copy" or a backup for a modified document. This is a normal behavior.

Post by **Robert** » Mon Jun 02, 2014 5:11 pm

Try turning off the Atlantis “Safe Copies” and “Backups” options for a while.

Is Atlantis still freezing every minute or so?

dreamwver · Post by **dreamwver** » Tue Jun 03, 2014 3:28 pm

Turned off backups, can't figure out how to turn off 'safe copy', still is freezing.

Post by **Robert** » Tue Jun 03, 2014 3:36 pm

“Safe Copies” is an alias for the “Safeguard” option in “Tools | Options… > Load/Save tab”.

dreamwver · Post by **dreamwver** » Fri Jun 06, 2014 8:24 am

Thanks, Robert. Did all that, still freezing ever minute or so

Maybe I missed something but I think I turned off all backups and safe copies.

Post by **Robert** » Fri Jun 06, 2014 9:22 am

Must be caused by something else…

Have you tried running a test copy of Atlantis with its default factory settings? Please have a look at Factory Settings

Are you on a network drive?

Have you got enough free space on your hard drive?

Where is your temp folder located?

Is your system up-to-date with all MS patches?

What if you perform a “clean boot” of your system? Is Atlantis still freezing? Please have a look at How to perform a clean boot

Now here is from Windows 8 suddenly hangs/freezes every few minutes:

You have to monitor your system during the freezes to find the culprit. I suggest using Process Monitor to check what is happening under the hood when those freezes occur:
Process Monitor

You should also check the Windows 8 Event Viewer. Do the freezes occur in safe mode? If yes then it's probably a problem rooted in the operating system's system files. If not, then it's most likely a driver or 3rd party software issue.

You say they occur with any activity. Does this include the time when the PC is idle? Did you check task manager's performance graph after the freezes? Is the CPU maxed out?

This problem could also be due to malware running in the background and recording or reacting to your activity such as a keylogger, backdoor trojan or worm. To be sure you should check your system for malicious tools and programs with Hijackthis or Autoruns

HTH.
Cheers,
Robert