Atlantis Word Processor caused loss of data

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Gunther
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Joined: Wed Feb 05, 2014 10:21 am

Atlantis Word Processor caused loss of data

Post by Gunther »

I downloaded and installed Atlantis Word Processor v1.6.6.1 yesterday, as part of a Giveaway of the Day (giveawayoftheday.com). As I was configuring the software, something interesting/horrifying happened. In Options > Load/Save, I clicked on Backup Files. I wanted to change the backup folder from my C: to F: drive (both SSDs). I clicked on Browse, selected my F:\Scratch folder and clicked OK. I realized that I wasn’t given an option to create a new subfolder, so I manually created one called ‘Atlantis’ in F:\Scratch, then I attempted to change the backup folder location again. I was prompted to ignore, copy or move files from old location to new. For some reason I clicked on Move (stupid me). Atlantis Word Proc then attempted to move every single non-Atlantis-related file and folder I had in F:\Scratch to the subfolder ‘Atlantis’. Roughly 4 GB worth of files. After a few moments I realized what was happening, but could not do anything about it at that point. I figured that after the move was finished I could just move the files back to their original location. That's when I saw that after the operation had finished, ALL FILES WERE GONE FROM F:\SCRATCH AND THE ‘ATLANTIS’ SUBFOLDER WAS EMPTY AS WELL.

Nothing put into Windows' Recycle Bin either. Wow.

I'm guessing this happened because the max amount of backup disk space slider is set to 100 MB by default. But what I don't understand is why everything in F:\Scratch was deleted except the 'Atlantis' folder.

Humble suggestions for the developers:

1) You might want to add a prompt to check with the user before deleting any of that user's files.

2) Make sure to delete to the Recycle Bin so the files can be undeleted if necessary.

3) When moving files from old backup location to new backup location, maybe calculate the amount of data to be moved beforehand, and display a warning if it exceeds the max backup disk space.

4) Perhaps check for any non-word processor files (like, say, FLAC or MP4 or PSD files) involved as well. Any binary files, really. These are not typically edited in a word processor.

Note: I was able to recover a lot of my data from backups, but still lost a lot that had not yet been backed up and was not recoverable via low-level disk drive data recovery.
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    Post by admin »

    I'm guessing this happened because the max amount of backup disk space slider is set to 100 MB by default
    No, this has nothing to do with the max amount of backup disk space. Most probably there was not enough free space on the target disk.

    I must admit that there was no provision in Atlantis for such situations. Atlantis did not check if a file was successfully moved before deleting it. This will be fixed in any next release of Atlantis.

    But of course, it is a very unfortunate incident. Please accept our sincere apologies.

    Can we offer you a fully-fledged registration of Atlantis (including updates) as an apology for the inconvenience?
    Gunther
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    Post by Gunther »

    I don't think disk space was the issue. When the files were lost, the free space on my SSD jumped from 19 GB to 23 GB. Besides, the files were supposed to be moved to another location on the same disk, not copied.

    While I was somewhat angry when this occurred, I'm a bit more philosophical about it now. At least I'll be much more diligent in my backups now. :wink:

    As for full registration of Atlantis, I wouldn't say no to free software.
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    Post by admin »

    Even when you have enough free space on a target disk, moving backups to a subfolder of the current backup folder also fails in the current public version of Atlantis. The problem is that Atlantis cleans the old backup folder in a harsh way without making sure that this would not affect the new backup folder. As I said, any next release of Atlantis will have a provision for such situations.
    As for full registration of Atlantis, I wouldn't say no to free software.
    An email has been sent to you with the instructions.
    Gunther
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    Post by Gunther »

    Thank you.
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