Destroyed Password In COD Format

General comments and questions. Technical support.
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Carl
Posts: 6
Joined: Tue Oct 14, 2003 10:40 am

Destroyed Password In COD Format

Post by Carl »

Hi,
I recently saved a file in the COD format and closed the file, when i went to reopen it, it kept giving me an Incorrect password entered screen. I entered the right password, in the correct key sensitive order i saved it in. It still refuses to open. My other saved COD documents still open, and it has done it to 2 separate files now, and i dare not use it again and risk a 3rd, so I am simply saving in RTF now. What is the problem that as allowed this to happen?
I gave a test to a new file and have noticed that if you save the document as a COD file using Ctrl and S, and then press the X in the corner of the screen it destroys the file, or if you press the bar at the bottom to change files as it is saving it does the same.
Carl
Robert
Posts: 1906
Joined: Fri Aug 15, 2003 8:27 pm

Re: Destroyed Password In COD Format

Post by Robert »

Carl wrote: I recently saved a file in the COD format and closed the file, when i went to reopen it, it kept giving me an Incorrect password entered screen. I entered the right password, in the correct key sensitive order i saved it in. It still refuses to open. My other saved COD documents still open, and it has done it to 2 separate files now, and i dare not use it again and risk a 3rd, so I am simply saving in RTF now. What is the problem that as allowed this to happen?
I gave a test to a new file and have noticed that if you save the document as a COD file using Ctrl and S, and then press the X in the corner of the screen it destroys the file, or if you press the bar at the bottom to change files as it is saving it does the same.
Hi, Carl!
None of this should be happening. You must have a faulty install or a corrupt version of Atlantis.
We suggest that you redownload the latest Atlantis beta version, delete all previously installed files in your Atlantis betatesting folder, then reinstall the latest beta.
Also note that passwords are often mistyped or wrongly remembered. It is preferable to use a password managing software and to copy/paste any relevant password rather than try to retype it from memory.
Finally, never forget that passwords are case sensitive.
Cheers,
Robert
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