Why Am I Not Qualified for Update?

[fulcanelli]

I am a long time user of Atlantis. In August 2020 I purchased the ULTIMATE update and when I went to update the program, I got a msg stating I was unqualified for the update. I now have v 5.0.0.3 which I think is the latest version - but on my "about" page for the program, it says I am an unregistered user. How can I fix this? Thanks.

[admin]

This public forum is not the right place for such questions. You can check your license status by emailing support@atlantiswordprocessor.com. If you have not received a reply, please check your spam folder for the email.