Access violation

lang888 · Post by **lang888** » Tue Sep 08, 2020 6:48 am

Hi! I have the latest Atlantis, 4.0.2.2, and I just tried to add to my favorite fonts. However, when I do so there is a pop-up:

Atlantis Exception: Access Violation at 005FC0E3 in AWP.exe

I have no idea, of course, why this is happening to me. Any suggestions?

Windows 10 Pro 64 bit

Post by **Robert** » Tue Sep 08, 2020 7:02 am

Is it still happening if you launch a test copy of Atlantis with factory settings (“Tools | Factory Settings…”)?

Post by **admin** » Tue Sep 08, 2020 11:40 am

One more question: do you get the error when trying to add a specific font, or any font?

lang888 · Post by **lang888** » Tue Sep 08, 2020 1:05 pm

Robert wrote:Is it still happening if you launch a test copy of Atlantis with factory settings (“Tools | Factory Settings…”)?

~~~~~~~~~~
Thank you, Robert, for your reply and suggestion. Atlantis did allow the addition of fonts under the 'factory settings' test.

I attempted to pick Lucinda as a favorite prior to this and of course that did not work. I guess I did something to cause that error in the first place. I am not so terribly technically minded so if you do have an idea, please do let me know! ⛱

This just in!! I just removed a couple of 'off the road' (odd specially cute fonts) and now am able to add things! Cute matters, but I like functionality, so we won't be cute, LOL!! 💞

Again thanks for the tip and for your help. I do appreciate it.

Post by **Robert** » Tue Sep 08, 2020 2:41 pm

Could you please name these problematic fonts? Where can we find them?

lang888 · Post by **lang888** » Tue Sep 08, 2020 4:51 pm

MarriageScript Normal
Cupcake Smiles
Merry Christmas Flake Regular
Christmas Normal
JL Starfish
KG Grace For Today Regular
KR Kattitude Regular
Impossible
Janda Swirlygirl Regular

I believe I collected some of these early last year and moved them onto my new computer and I believe this should be the correct site:

https://www.1001freefonts.com/

Post by **Robert** » Tue Sep 08, 2020 5:33 pm

I downloaded and temporarily installed all of the above fonts in Windows 10.
I then added each of them to my Atlantis Favorite Fonts.
I was then able to apply each font to a different paragraph without running into any kind of trouble. Please see attached screen capture.
There might be something in your current Atlantis configuration that caused the access violation.
Could you please send your current configuration to support@Atlantiswordprocessor.com?
Click “Tools | Options…”.
In the Options dialog, click the “Save to File…” button.
Please, send the “Atlantis.ini” file to support@Atlantiswordprocessor.com

lang888 · Post by **lang888** » Tue Sep 08, 2020 9:06 pm

Hey, Robert! I appreciate all that fantastic research into this. I do remember the only change I had happen with my Atlantis was the new update, I think yesterday? Anyway, today was just my applying the changes I wanted. I'll send my configuration to support.

Thank you for your kindness! 💞⚓️⛱

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